Refund Policy

1. Our Commitment to Your Satisfaction

At Fitloria Motion, we are committed to providing high-quality nutrition education, personalized coaching, and wellness programs that deliver real results. We understand that investing in your health is a significant decision, and we want you to feel confident in your purchase. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed for our various services and programs.

We believe in the effectiveness of our programs and stand behind the quality of our content, coaching, and support. However, we recognize that every individual's circumstances are unique, and we aim to be fair and transparent in our refund practices. Please read this policy carefully before enrolling in any of our programs or services.

By purchasing any of our Services, you acknowledge that you have read, understood, and agreed to the terms of this Refund Policy. This policy is part of and subject to our Terms of Service.

2. 14-Day Satisfaction Guarantee

We offer a 14-day satisfaction guarantee on most of our programs and services. If you are not satisfied with your purchase within the first 14 calendar days from the date of enrollment, you may request a full refund. This guarantee is designed to give you sufficient time to evaluate the quality and suitability of our programs for your personal needs and goals.

To be eligible for a refund under the 14-day satisfaction guarantee:

• Your refund request must be submitted within 14 calendar days of your initial enrollment or purchase date
• You must contact our support team at billing@fitloriamotion.com with your request
• You must include your full name, the email address associated with your account, and the name of the program or service you purchased
• You must provide a brief explanation of why the program does not meet your expectations (this is for our improvement purposes and will not affect your eligibility for a refund)

Refund requests submitted after the 14-day period will be evaluated on a case-by-case basis and are not guaranteed. We reserve the right to deny refund requests that do not meet the criteria outlined in this policy.

3. Refund Eligibility by Service Type

Different services have different refund terms based on the nature of the service provided. Please refer to the following breakdown:

Service	Refund Window	Refund Amount	Conditions
Complete Nutrition Course ($497)	14 days	100%	Less than 25% of content accessed
1-on-1 Coaching ($199/mo)	7 days of billing cycle	100% of current month	No sessions used in current cycle
Weight Loss Program ($349)	14 days	100%	Less than 2 weeks completed
Muscle Gain Plan ($399)	14 days	100%	Less than 2 weeks completed
Habits Workshop ($149)	7 days	100%	Less than 2 sessions attended
Science Fundamentals ($249)	14 days	100%	Less than 25% of modules accessed

3.1 Online Courses and Educational Programs

For self-paced online courses, including the Complete Nutrition Course and Nutritional Science Fundamentals, refunds are available within 14 days of purchase provided that less than 25% of the total course content has been accessed, downloaded, or completed. Once more than 25% of the content has been accessed, the course is considered substantially delivered and is no longer eligible for a refund.

Course access is tracked through our learning management system, which records lesson views, video plays, quiz completions, and resource downloads. This data will be used to determine the percentage of content accessed at the time of the refund request.

3.2 One-on-One Coaching Services

Monthly coaching subscriptions may be refunded for the current billing period if no coaching sessions have been used in that cycle and the request is made within 7 days of the billing date. If any coaching session has been conducted or a personalized meal plan has been delivered during the current billing cycle, no refund will be issued for that month.

You may cancel your coaching subscription at any time to prevent future charges. Cancellation must be submitted at least 48 hours before your next billing date to avoid being charged for the upcoming cycle. Cancellations submitted after this window will take effect in the following billing period.

3.3 Structured Multi-Week Programs

For structured programs such as the Weight Loss Program and Muscle Gain & Performance Plan, refunds are available within 14 days of enrollment provided that less than two weeks of program content have been completed. This includes accessing meal plans, attending coaching calls, and using program resources.

After the 14-day window or upon completion of more than two weeks of program content, partial refunds may be considered on a case-by-case basis, prorated based on the remaining unused portion of the program. Medical emergencies that prevent program completion may qualify for an extended refund or credit, subject to documentation.

3.4 Workshops and Group Sessions

Workshops, including the Healthy Habits Workshop, offer a 7-day refund window from the date of enrollment, provided that fewer than two live sessions have been attended. Once two or more sessions have been attended, the workshop is considered substantially delivered and is no longer eligible for a full refund.

If a workshop is cancelled by Fitloria Motion, all participants will receive a full refund or the option to transfer their enrollment to a future session at no additional cost.

4. Non-Refundable Items

The following items and services are generally non-refundable:

• Personalized meal plans that have already been created and delivered to you
• Coaching sessions that have already been conducted
• Certificates of completion that have been issued
• Digital resources, templates, and downloadable materials that have been accessed or downloaded
• Gift card purchases or promotional credits
• Services purchased at a discounted promotional rate where the promotional terms explicitly state non-refundability
• Administrative fees or processing charges

In exceptional circumstances involving documented medical emergencies, family emergencies, or other extraordinary situations, we may consider partial refunds or credits for non-refundable items at our sole discretion. Such requests should be directed to billing@fitloriamotion.com with appropriate supporting documentation.

5. How to Request a Refund

To initiate a refund request, please follow these steps:

• Step 1: Send an email to billing@fitloriamotion.com with the subject line "Refund Request — [Your Full Name]"
• Step 2: Include your full name, email address associated with your account, order number or enrollment date, and the specific service or program for which you are requesting a refund
• Step 3: Provide a brief explanation of the reason for your refund request (optional but helpful for our improvement)
• Step 4: Our billing team will review your request and respond within 3-5 business days with a decision
• Step 5: If approved, the refund will be processed within 7-10 business days to your original method of payment

Please note that depending on your bank or credit card company, it may take an additional 5-10 business days after the refund has been processed for the funds to appear in your account. We cannot expedite bank processing times.

6. Chargebacks and Disputes

We strongly encourage you to contact us directly before initiating a chargeback or dispute with your bank or credit card company. Chargebacks result in significant fees and administrative burden, and we are committed to resolving any issues directly and promptly.

If you initiate a chargeback without first attempting to resolve the issue with us, we reserve the right to suspend your account, revoke access to all purchased content and services, and pursue recovery of the charged-back amount plus any associated fees through available legal channels.

We maintain detailed records of all transactions, account activities, and content access logs, which we will provide to your financial institution in response to any dispute.

7. Program Transfers and Credits

In lieu of a refund, we may offer the following alternatives:

• Program Transfer: If you find that a particular program is not the right fit, we may allow you to transfer your enrollment to a different program of equal or lesser value, subject to availability. If the new program is of lesser value, the difference will be issued as account credit.
• Account Credit: We may offer account credit that can be applied toward future purchases, programs, or services. Account credits are valid for 12 months from the date of issuance and are non-transferable.
• Program Deferral: If you need to pause your program due to personal circumstances, we may offer a one-time deferral to a future start date, subject to availability and program scheduling.

8. Promotional and Discounted Purchases

Products and services purchased during promotional events, flash sales, or at discounted rates may have modified refund terms. Any special refund conditions associated with promotional offers will be clearly communicated at the time of purchase. In the absence of specific promotional refund terms, this standard Refund Policy applies.

Bundle purchases (multiple programs purchased together at a discounted rate) are treated as a single purchase for refund purposes. Partial refunds for individual programs within a bundle are not available; the entire bundle must be refunded if the eligibility criteria are met.

9. Force Majeure

In the event that Fitloria Motion is unable to deliver Services due to circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, government actions, internet outages, or other force majeure events, we will make reasonable efforts to resume Services as soon as practicable. In such cases, we may offer affected clients program extensions, alternate delivery methods, or account credits rather than refunds.

10. Modifications to This Policy

Fitloria Motion reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. The refund terms applicable to your purchase are those that were in effect at the time of your purchase. We will not retroactively apply less favorable refund terms to existing purchases.

We encourage you to review this policy periodically for any updates. Your continued use of our Services after changes to this policy constitutes acceptance of the revised terms for future purchases.