Privacy Policy

1. Introduction

Fitloria Motion ("Company," "we," "us," or "our") is committed to protecting the privacy and security of the personal information of our users, clients, and website visitors. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, enroll in our programs, interact with our coaches, or use any of our services (collectively, the "Services").

This policy applies to all information collected through our website, mobile applications (if applicable), email communications, and any other channels through which you interact with Fitloria Motion. By using our Services, you consent to the data practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access our Services.

We encourage you to read this Privacy Policy carefully and to contact us at support@fitloriamotion.com if you have any questions or concerns about our data handling practices.

2. Information We Collect

2.1 Personal Information You Provide

When you create an account, enroll in a program, contact us, or otherwise interact with our Services, we may collect the following categories of personal information:

• Full name, email address, phone number, and mailing address
• Date of birth and gender (for personalized nutrition planning)
• Payment and billing information, including credit card numbers and billing addresses
• Health and wellness data, including body weight, height, body composition measurements, dietary preferences, food allergies, and medical conditions relevant to nutrition planning
• Fitness goals, activity levels, lifestyle habits, and dietary history
• Communications you send to us, including messages through our platform, emails, and coaching session notes
• Photos or images you voluntarily submit for progress tracking purposes
• Survey responses, feedback, and testimonials

2.2 Information Collected Automatically

When you access our website or use our Services, we automatically collect certain technical information:

• IP address, browser type and version, operating system, and device information
• Referring website addresses, pages viewed, time spent on pages, and click-through data
• Access times, dates, and frequency of visits
• Course progress data, including lesson completion status, quiz scores, and time spent on educational content
• Cookies and similar tracking technologies (see Section 7 for details)

2.3 Information from Third Parties

We may receive information about you from third-party sources, including payment processors, analytics providers, advertising platforms, and social media networks. This information may be combined with other data we collect to improve our Services and personalize your experience.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our Services, including personalized nutrition plans and coaching sessions
• To process your enrollment, manage your account, and process payments
• To communicate with you about your account, programs, and our Services, including sending confirmations, updates, security alerts, and support messages
• To personalize your experience and deliver content, including targeted nutritional recommendations relevant to your goals and preferences
• To monitor and analyze usage patterns and trends to improve our website, programs, and user experience
• To develop new products, services, features, and functionality
• To send you promotional communications, such as information about programs, services, events, and other updates that may be of interest to you (with your consent, where required by law)
• To detect, investigate, and prevent fraudulent transactions, unauthorized access, and other illegal activities
• To comply with legal obligations and protect our rights, privacy, safety, or property
• To respond to your inquiries, customer service requests, and support needs
• To create aggregated, de-identified, or anonymized data for research, statistical analysis, and business purposes

4. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. These providers are contractually obligated to protect your information and may only use it for the purposes for which it was disclosed.

4.2 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as a court order, subpoena, or government investigation. We may also disclose your information to enforce our Terms of Service, protect our rights, privacy, safety, or property, or to protect the rights, property, or safety of our users or the public.

4.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so. For example, with your permission, we may share your testimonial or success story on our website or marketing materials.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our Services. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, enforce our agreements, and for legitimate business purposes.

Health and wellness data submitted during coaching sessions is retained for the duration of your active enrollment plus an additional 24 months following the end of your program to allow for potential re-enrollment or follow-up consultations. After this retention period, such data will be securely deleted or anonymized.

If you request deletion of your account, we will remove your personal information within 30 days, except where retention is required by law or for legitimate business purposes as described above.

6. Data Security

We implement a variety of security measures designed to protect the confidentiality, integrity, and availability of your personal information. These measures include:

• Encryption of data in transit using SSL/TLS protocols
• Encryption of sensitive data at rest
• Regular security assessments and vulnerability testing
• Access controls that limit employee and contractor access to personal information on a need-to-know basis
• Employee training on data privacy and security best practices
• Secure payment processing through PCI-DSS compliant third-party processors

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee the absolute security of your information, and you acknowledge that you provide your personal information at your own risk.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Services and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. Tracking technologies also used include beacons, tags, and scripts to collect and track information and to improve and analyze our Services.

7.1 Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly, including user authentication, session management, and security features
• Analytical/Performance Cookies: Allow us to recognize and count visitors and see how visitors move around the website, helping us improve how our website works
• Functionality Cookies: Used to recognize you when you return to our website, enabling us to personalize content, remember your preferences, and customize your experience
• Targeting Cookies: Record your visit to our website, the pages you have visited, and the links you have followed, used to deliver advertisements more relevant to your interests

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.

8. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Right to Access: You have the right to request copies of your personal information
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information
• Right to Erasure: You have the right to request that we delete your personal information, subject to certain exceptions
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information under certain conditions
• Right to Data Portability: You have the right to request that we transfer data we have collected to another organization or directly to you
• Right to Opt-Out: You have the right to opt out of the sale of your personal information and to opt out of marketing communications at any time

To exercise any of these rights, please contact us at support@fitloriamotion.com. We will respond to your request within 30 days. We may ask you to verify your identity before processing your request.

9. California Residents (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights regarding your personal information. In addition to the rights listed above, California residents have the right to know what categories of personal information are collected and whether it is sold or disclosed, and to whom. We do not sell personal information. California residents may also designate an authorized agent to make requests on their behalf.

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not deny you goods or services, charge you different prices or rates, provide you a different level or quality of goods or services, or suggest that you may receive a different price or rate for goods or services.

10. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to remove that information from our servers. If you believe we may have collected information from a child under 18, please contact us immediately at support@fitloriamotion.com.

11. Third-Party Links

Our Services may contain links to third-party websites, products, or services that are not owned or controlled by Fitloria Motion. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We strongly advise you to read the privacy policy of every website you visit. Our inclusion of links to third-party sites does not imply endorsement of those sites or their content.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top. We will also notify registered users by email of significant changes. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.